How to properly package Kaleidescape products for shipment

If you need to send any equipment back to us, it is very important to properly package it, preferably using the original package in which the equipment arrived! Please note that your warranty may be voided if you inadequately package the equipment and it arrives damaged as a result. If you are missing the original packaging materials, please contact support@kaleidescape.com to order new packaging. For warranty returns, product must be returned freight prepaid and insured for its full purchase value.

Follow these simple steps for product returns:

Package the unit according to the guidelines on this page. If shipping disks, place them in anti-static bags.
Address the package
Clearly Specify the Return Merchandise Authorization (RMA) number on the outside of the package.
Insure the unit for the full MSRP price if the product is under warranty.
Send the package to the address indicated on your Kaleidescape RMA paperwork.

What NOT to do when packaging your equipment:

Don't reuse old, flimsy, wrongly sized boxes for shipping. Use original Kaleidescape product packaging. Contact Kaleidescape Support if you need to order new packaging.
Never ship a drive in a bubble envelope or any other kind of envelope. They do not provide adequate protection for sensitive electronic devices.
Don't use shipping peanuts or other loose materials as padding. These types of materials are not capable of properly supporting sensitive equipment nor are they capable of preventing heavy items from shifting.
Don't use bubble wrap alone as padding. Due to the weight of our products, firm foam is required to provide proper padding and support.